Broadwalk Residency

Introduction

Broadwalk Residency values your privacy and is committed to protecting the personal information you share with us. Please take a moment to read our Privacy Policy carefully to understand how we collect, use, and safeguard your data. By accessing our website (broadwalkresidency.co.ke), whether via desktop or mobile device, you agree to the terms of this Privacy Policy. If you do not consent, we kindly request that you refrain from using our website or sharing your personal data

We only request the information we genuinely need
We use your information solely for the purposes it was collected.
We’re transparent about what information we collect and how we use it.
You can ask us to correct or delete your personal information at any time.

Use of Cookies

Our website uses cookies to improve your experience and tailor our services to your preferences. Cookies are small text files stored on your browser or device, helping us recognize you, remember your preferences, and analyze how you interact with our website

We use both:

Session cookies: Temporary, deleted when you close your browser.
Persistent cookies: Remain until deleted or expired, used to personalize future visits.

These cookies may be:

First-party cookies for site functionality and analytics.
Third-party cookies for marketing, analytics (e.g. Google Analytics), booking solutions, or social plugins.

Most browsers allow you to block cookies; however, doing so may reduce website functionality.
By continuing to use our website, you consent to the use of cookies as described.

Information we collect

Active Information

You may voluntarily provide personal information that identifies you when you:

Make an apartment reservation (online or onsite)
Submit an inquiry through our website or contact forms
Sign up for our mailing list
Communicate with us via phone, email, WhatsApp, or live chat
Share feedback or reviews
Fill out forms at the property
Interact with us on social media
Apply for a job or partnership with us

Examples of personal information include:

Full name
Contact details (email address, phone number)
Booking or residency preferences
Identification details (for legal or security purposes)
Payment or billing information (when making bookings)
Any additional information you choose to provide

Passive Information

When you browse our website, we may collect data that does not personally identify you, such as:

IP address
Device and browser type
Pages visited and time spent
Date and time of visit
Referring websites
General location (e.g. city or region)
Website navigation patterns

This helps us understand user behavior and improve our online experience.

How we use your Information

We use your information to:

Provide, personalize, and manage your booking experience
Process payments through our trusted third-party booking provider
Respond to your inquiries, requests, or feedback
Improve website functionality and content
Send booking confirmations, updates, or relevant communication
Share news, special offers, or updates (you can opt-out at any time)
Carry out internal analysis and performance tracking
Improve our services and operations
Comply with legal obligations

Your information may also be used in anonymized form for analytics or marketing insights.

Bookings & Payments

All reservations and payments made through our website are handled by a third-party hotel booking engine. Before sharing your personal or financial information, we encourage you to review their privacy policy. Broadwalk Residency is not liable for the data practices of thirdparty providers

We will share only the necessary details required to process your booking securely and efficiently.

Disclosure of Information

We do not sell or rent your personal information.

We may share your data with:

Trusted third parties who help us deliver services (e.g. booking platforms, payment gateways)
Our internal team and property management staff
Legal authorities, when required by law
Service providers like email marketing platforms or digital advertising partners
Any successors in case of a business merger, sale, or restructuring

We take care to ensure that all third parties handling your data comply with relevant privacy standards.

Security of Information

We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse. However, due to the nature of the internet, we cannot guarantee absolute security of any data transmitted online.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after such updates indicates your agreement with the revised terms.

Governing Law

This Privacy Policy is governed by the laws of the Republic of Kenya. Should any provision be deemed invalid, the remainder of the policy will remain enforceable.

Your Acceptance of These Terms

By using our website or services, you consent to the terms outlined in this Privacy Policy.

Contact Us

For any questions, concerns, or data requests, please contact us at:

Our Policies Privacy Policy – Broadwalk Residency